FAQ
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Do you have a hatch rate guarantee?
Unfortunately, there are many, many factors that influence the hatch rate on shipped eggs that are completely out of our control. These factors include shipping trauma (being shook, dropped, vibrated, exposed to extreme temperature and humidity, and delays), as well as incubation and handling practices (quality of incubator used, candling the eggs, improper temperature and humidity, fluctuating temperature and humidity, opening the incubator while the chicks are hatching, etc.). Because there are so many factors beyond our control, we do not offer a hatch rate guarantee.
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When will my order ship?
Hatching eggs: estimated fulfillment times are listed for each variety in the description of the variety.
PLEASE NOTE: Estimated shipping times are estimates. Weather conditions, illness, personal matters, and nature of working with live animals, can all influence shipping times.
Live birds: Live birds ship on Tuesdays. You will be notified the week before your live birds ship.
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Can you tell me what day my hatching egg order will ship?
Estimated fulfillment times are listed under the description for each variety. We may not be able to give you a more specific shipping timeframe than the estimated fulfillment as we may have many, many orders waiting to be fulfilled and varying quantities for each order. The number of shippable eggs produced daily may vary as well.
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I ordered multiple varieties of eggs in my order. Will they all ship together or can I have them shipped separately?
If you ordered multiple varieties in one order, they will all ship together as you have paid for the cost of shipping one box of eggs. If you would like your eggs shipped separately, we recommend ordering separately.
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I placed multiple orders. Can they ship together?
Absolutely! Please send us an email or message on FB messenger so we can make notes on your order. If you do not let us know, we will not know to send them together.
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I ordered assorted hatching eggs/birds. Can I choose what varieties I receive?
Assorted is a fun adventure! We choose which assorted hatching eggs based on availability at that time. We are not able to accommodate requests.
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What shipping service do you use?
We use USPS Priority Mail and UPS for hatching eggs, USPS Priority Express for live birds, and UPS Ground for cages.
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I have a tracking number. Can you give me more information on the location of my order?
Unfortunately, we can only see the tracking information that is provided with your tracking number that you are able to see. We are not able to provide any further information on the location of your package.
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Shipping has been delayed for my package. Are my eggs still ok?
Your eggs will be 0-3 days old at the time they are shipped. Viability does not begin to decrease until 10 days after being laid.
We offer shipping insurance to cover hatching egg packages that are lost or delayed by USPS or UPS by more than 7 days. We highly recommend purchasing insurance for your order.
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Which variety lays the largest eggs? Which is the largest for meat?
Our Jumbo Brown variety is our largest bird and lays the largest eggs. The birds average 14-16oz.
Our largest standard-sized-bird egg line is Calico.
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Which variety do you recommend for beginners?
I recommend a feather sexable variety. Our Jumbo Brown lay very large eggs, are feather sexable, and have a very nice temperament.
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What feed do you use/recommend?
We feed Kalmbach 28% Turkey and Gamebird Starter to our chicks and have a custom layer feed formulated and milled by Kalmbach specifically for our breeder birds. This ensures our birds are fed the optimum nutrition for health and vigor.
Unfortunately, this feed is our own custom mix and is not available for retail.
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I'm new to incubating, can you give me advice for incubating quail eggs?
We have an awesome video for you to watch!
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Can I get a tour of your farm?
We are very careful with the health of our farm animals. Because disease can spread on clothing and shoes, we do not allow people to visit our farm.
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Where can I find your phone number?
We are extremely busy here on the farm and are unable to take calls. Please email us at thievingotter@gmail.com or message through FB. We will respond as soon as we are able to.
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Can I pick up my order instead of having it shipped?
Absolutely! Pick up is by appointment only. Place your order online and we will contact you when your order is ready to schedule a time for you to pick up.
Pick up is by appointment only.
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Can these quail be released to be wild or for hunting?
Our quail are a domestic breed of quail that are not adapted for living in the wild. They do not know how to find food, shelter, or avoid predators. Also, because they are a non-native species, you cannot legally release these quail.
Our quail are raised in cages and selected to have a calm, docile temperament. They do not flush like Bobwhites and are not very useful for hunting.
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Can I use pictures of your birds on my website, Facebook, or for any other use?
Our images are not for public use unless with our permission to do so. All images are protected by copyright laws.
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How do I cancel and order? Is there a cancellation fee?
Contact us via email Thievingotter@gmail.com to cancel your order.
There will be a 4% cancellation fee applied to your order to cover the merchant costs.